The Dispensary : Roslyn Pharmacy, Dunedin

Here at Roslyn Pharmacy, we are real pharmacists with lots of experience, and we are always happy to come out and talk to you in person.

We also train a lot of young pharmacists, and one of the key messages we try to get across to them is the importance of personal interaction with the people coming in to the pharmacy. As pharmacists, we often have no more than two to five minutes tops to talk to someone, and you’ve got to use that time really wisely. We need to make the biggest impact on their life we possibly can in those five minutes. If you're a diabetic, we might want to ask about how you are tracking with your blood sugars, and if you are taking their medication properly.

What we’ve found is that a lot of patients have a different relationship with us than they have with their doctor. So you will say to the doctor “yes, I take my medication, and I have been doing it all the time”. And then when you come to see us, you’re more likely to say “actually, I am not taking it aaaaalll the time…” And then it’s our job to find out why you are not taking your medication, what the barriers are, and how we can make it better for you. You’d be surprised how those couple of minutes here and there do add up, and we’re having a positive impact on people’s lives. Little changes over time make a tremendous difference. That’s how I see pharmacists making the biggest impact.

"As a patient, I’d really encourage you to touch base with us. Let’s start building that relationship together. You’ll be surprised at the difference it will make to your long-term health and wellbeing. We’re friendly and relaxed, and we’re here for you if you want us to be.”

Prescriptions

Prescription services are what we hang our hat on here at Roslyn Pharmacy. We’ve got great relationships with doctors. We’ll bend over backwards to make sure you get what the doctor wanted in the most cost-effective, appropriate way for you, and in a timely manner.
We pride ourselves in being innovative when it comes to prescription services. We were the first pharmacy in Dunedin to get a couple of robots which automate the prescription process for us. And that, in turn, allows us to spend more time with our customer. For a small fee we also have a delivery service.

The Pill Pocket

The Pill Pocket is a better, simpler medication experience. It’s easy to open and easy to understand. We liaise with the prescribing doctors to make sure you get the right medication at the right time, and we’ll deliver the replacements to you.

The number one problem in the health industry is patients not taking their medicines. Taking your medication correctly is what the health professionals call compliance. The Pill Pocket strongly promotes compliance. We’ve got two dedicated team members who work exclusively on the Pill Pocket. These two spend the majority of their time talking to doctors to make sure we package and deliver the right medicines to you. Our robots package your Pill Pockets, and the team double check their contents. In the Pill Pocket, your pills come pre-sorted based on when you take them throughout the day. Each pack is clearly labelled with the date, time and medicine names. So you can be sure that the medicine you are taking, at the time you are taking it, is what your doctor wanted you to take.

This is not just medicine management for “your nana”, this is medicine management for anyone! Many of our customers use the Pill Pocket, because they lead very busy lives. The Pill Pocket makes it way easier to keep up with taking your medication, no matter if you’re at home, at work, or travelling.

Key benefits of the Pill Pocket:

Makes it easier to remember to take your medicines
Great for customers on multiple medicines, or a complicated regimen
Great for travelling
Safety: all your medicines are in one place and can be easily stored
Convenient, easy to use and easy to open packaging
Great for a busy lifestyle and optimising your medicine regimen with tailored times.
Not limited to four doses per day – it is a very flexible system.
Delivered to your doorstep!

Get in touch with the Roslyn Pharmacy team to discuss how we can help you or a loved one with a better, simpler medication experience.

Delivery Service

Here at Roslyn Pharmacy, we offer deliveries to the surrounding suburbs. Our team of delivery professionals (yes, that’s what we call them!) make their rounds several times a week to anyone who can’t make it in to see us. And it’s not just prescription medication: we will deliver any product we stock at the pharmacy, from over-the-counter medication to beauty products and gifts.

Same-day delivery? Yes we can do that, too! Just let us know before 4pm, and we’ll get it out to you the same day.

We usually restrict our delivery service to the areas “on the hill”, as we lovingly call our home suburbs of Roslyn, Maori Hill, Mornington, Kaikorai and Brockville. That said, if you are a Pill Pocket patient, we will deliver outside of these areas on certain days during the week. Want to find out if we can deliver to you? Just give us a call on 03 477 9793.

Rest Homes & Care Facilities

We specialise in rest home and care facility management. We have a dedicated team which exclusively manage, organise and deliver these medications out to you. We work with sachets (see The Pill Pocket), Medico Pak and cloud-based chart systems such as Medi-Map and ONE Chart.

We are able to offer the best services at extraordinary value: we already have the systems up and running, so adding another rest home or care facility is only a matter of scale. We have offered the service for years now, and currently cover around 900 beds, including corrections facilities, psychiatric hospitals, rest homes and high-need youth facilities.

We have the experience and the know-how to reliably handle medication compliance for your facility. Talk to Andy on 03 477 9793 or send an email.